Terms and Conditions

Effective Date: 7/2/2026

Welcome to SweetLife Pet Shop! By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. Eligibility

• You must be at least 18 years old or have the permission of a parent or legal guardian to place an order.
• By placing an order, you confirm that all information you provide is accurate and complete.

2. Products

• We strive to ensure product descriptions, images, pricing, and availability are accurate.
• Colors and packaging may vary slightly from the images displayed.
• We reserve the right to discontinue products or change specifications without prior notice.

3. Pricing

• All prices are listed in USD.
• Prices are subject to change without notice.
• Applicable taxes and shipping fees will be calculated at checkout.

4. Orders

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or inventory shortages.
• Once an order has shipped, it cannot be canceled by anyone.

5. Payment

• Payment must be made using approved payment methods offered at checkout.
• Orders will not be processed until payment has been successfully received.

6. Shipping and Delivery

• Shipping times are estimates and are not guaranteed.
• We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.
• Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

• Returns must be requested within 14 business days of delivery.
• Products must be unused, unopened (where applicable), and in their original packaging unless defective.
• Certain items, such as personalized products, opened food, treats, supplements, or hygiene products, may not be eligible for return.
• Refunds will be processed after returned items have been inspected.

8. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
• We may request photographs of the item and packaging to process your claim.

9. Pet Health Disclaimer

• Product information is provided for general informational purposes only.
• Our products are not intended to replace professional veterinary advice.
• Always consult your veterinarian before introducing new food, supplements, or health products to your dog.

10. Subscription Services (If Applicable)

• Subscription orders renew automatically unless canceled before the next billing date.
• Subscription pricing and availability may change with reasonable notice.

11. Promotions and Discounts

• Promotional offers cannot be combined unless specifically stated.
• Coupons have no cash value and may expire.
• We reserve the right to modify or discontinue promotions at any time.

12. User Accounts

• Customers are responsible for maintaining the confidentiality of their account credentials.
• You are responsible for all activity occurring under your account.

13. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Upload malicious software or harmful content.
• Interfere with the operation of the website.

14. Reviews and User Content

• Customers may submit reviews provided they are truthful, respectful, and lawful.
• We reserve the right to remove content that is offensive, misleading, or violates these terms.
• By submitting content, you grant us a non-exclusive, royalty-free license to use, display, and reproduce it.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• Our total liability shall not exceed the amount paid for the product giving rise to the claim.

17. Warranties

Except where required by law, products are provided "as is" without warranties beyond those offered by the manufacturer.

18. Governing Law

These Terms and Conditions are governed by the laws of Ohio, USA. Any disputes shall be resolved in the appropriate courts of that jurisdiction.

19. Changes to These Terms

We may update these Terms and Conditions at any time. Changes become effective upon posting to our website.

20. Contact Information

If you have questions about these Terms and Conditions, please contact us